Digital Desk, New Delhi. Vistara has assured action against allegations made by cricketer Irfan Pathan that he and his family faced difficulties with the airline during their travel from Mumbai to Dubai.
In a tweet on Thursday evening, the airline said they have taken note of the incident and will take all corrective measures as necessary.
Sharing his experience on the micro-blogging platform on Wednesday, the cricketer said, “Today, I was traveling from Mumbai to Dubai on Vistara Flight UK-201. At the check-in counter, I had a very bad experience, Vistara was inadvertently downgrading my ticket category which was a confirmed booking.
I had to wait an hour and a half at the counter. Along with me, my wife, my eight-month-old daughter and five-year-old also had to deal with these difficulties.
He further said, the attitude of the ground staff was very bad. Some passengers also went through a similar experience. I don’t understand why they oversold the flight and how was it even cleared by the management? I would request the concerned authorities to take immediate action on these incidents so that no one has the same experience as me.
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